Legal notices

Article 1 — Seller identification

These General Terms of Sale (hereinafter 'GTS') are entered into between VOIGHT-KAMPFF, a SARL with a share capital of 100 euros, registered with the RCS of Creteil under number 823 547 526.

SIRET: 823 547 526 00025

Intra-community VAT: FR 16 823547526

Registered office: 49 rue Charles Infroit, 94500 Champigny-sur-Marne

Contact: contact@payemesheures.fr

And any adult natural person making a purchase on the payemesheures.fr website (hereinafter 'the Customer').

Article 2 — Purpose

These GTS govern the terms of sale of digital services offered by the Seller on the payemesheures.fr website, namely: payslip analysis credits using artificial intelligence, regularisation files (HR file, employment tribunal file), pre-drafted claim letters and packs combining several of these services.

The applicable GTS are those in force on the date of order validation by the Customer.

Article 3 — Services and pricing

Prices are shown in euros and, where applicable, converted to Australian dollars at checkout. Prices are inclusive of any applicable taxes, including Australian Goods and Services Tax (GST) at 10% where the supplier is required to charge it (A New Tax System (Goods and Services Tax) Act 1999 (Cth)). Prices are displayed on the “Offers” page of the site. The Seller reserves the right to change its prices at any time. The applicable prices are those displayed at the time the order is confirmed.

Current offers include in particular:

• Discovery offer (free) — 1 pay-slip analysis, access to the simulator and articles

• Complete File (€179 incl. tax) — 24 analyses, calculation of amounts, HR file, PDF export

• Complete Pack (€299 incl. tax) — 36 analyses, claim letter, structured export for a lawyer, introduction to partner lawyers

Analysis credits may also be purchased individually or in batches.

Article 4 — Ordering

The ordering process comprises the following steps:

1. Selection of services and addition to cart

2. Review of the order summary

3. Acceptance of these GTS and the GTU by checkbox

4. Entry of payment information

5. Final validation of the order

The order is only final once payment has been confirmed. A confirmation email is sent to the Customer.

Article 5 — Payment

Payment is made exclusively by bank card (Visa, Mastercard) via our secure payment provider Stancer SAS, a French company authorised by the ACPR as a payment institution (CIB number 18969), PCI DSS Level 1 certified.

Bank card data is processed directly by Stancer and never passes through VOIGHT-KAMPFF's servers. Payment is debited immediately upon order validation. If payment is refused by the bank, the order is cancelled.

Article 6 — Delivery and execution

As the services are digital in nature, they are delivered immediately after payment confirmation. Analysis credits are credited instantly to the user's account. Access to premium features is activated without delay.

If the service is not supplied within a reasonable time, the Client may cancel the order and obtain a refund of the corresponding amount, without prejudice to the consumer guarantees under the Australian Consumer Law.

Article 7 — Right of withdrawal

The Australian Consumer Law does not provide a general statutory cooling-off period for this type of online digital service. However, your rights under the Australian Consumer Law consumer guarantees (including that services be provided with due care and skill and be reasonably fit for purpose) are not affected and cannot be excluded.

By confirming the order and ticking the acceptance box, the Client acknowledges that performance of the service begins immediately after payment confirmation.

Nevertheless, VOIGHT-KAMPFF grants a full refund on simple request within fourteen (14) days of purchase, provided that no credit in the batch acquired has been used. Refund requests must be sent to contact@payemesheures.fr, quoting the order number.

Article 8 — Analysis credits

Each payslip analysis consumes one (1) credit. Purchased credits are valid indefinitely for as long as the user's account is active. Credits are attached to the user's account and are neither transferable nor assignable to a third party.

In the event of account deletion, unused credits are lost, except for refunds granted under the conditions of article 7.

Article 9 — Promotional codes

Promotional codes are subject to specific conditions indicated at the time of issue (validity period, number of uses, minimum purchase amount). Unless otherwise stated, promotional codes may not be combined.

The Seller reserves the right to cancel or modify the conditions of a promotional code at any time, without affecting orders already validated.

Article 10 — Warranties and liability

Analyses are performed by artificial intelligence (Google Gemini) and provide indicative results. The Seller does not guarantee the absolute accuracy of results and cannot be held liable for decisions made by the Customer based on these analyses.

Generated documents (letters, files) are pre-drafted templates and do not constitute legal advice. The Seller does not guarantee the outcome of any amicable or contentious proceedings undertaken by the Customer.

In the event of a proven technical malfunction of the Service preventing the use of a credit, a replacement credit will be awarded free of charge. The Seller's liability is limited to the amount of the order concerned.

Article 11 — Invoicing

An invoice is issued for each payment and is available from the Client's personal area (“Invoices” section). Invoices are numbered sequentially in the format PMH-YYYY-XXXX and include all required details (seller identity, description of the services, amount excluding tax, tax, amount including tax). As the Seller is established in France, invoices are issued in accordance with French accounting and tax requirements.

Article 12 — Complaints and mediation

Any complaint must be sent to contact@payemesheures.fr. The Seller undertakes to acknowledge receipt within five (5) business days and to provide a response within thirty (30) days.

If a dispute cannot be resolved directly, the Client resident in Australia may contact the consumer-protection regulator of their State or Territory (for example NSW Fair Trading, Consumer Affairs Victoria) or the Australian Competition and Consumer Commission (ACCC, www.accc.gov.au).

Article 13 — Applicable law and jurisdiction

These GTC are governed by French law, as the law of the country in which the Seller is established. However, if you are a consumer habitually resident in Australia, this choice does not deprive you of the protection of the mandatory provisions of the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), whose consumer guarantees cannot be excluded (s 64 ACL).

Proceedings may be brought before the courts of your State or Territory of residence. See Article 14.

Article 14 — Users residing in Australia

The following provisions apply specifically to consumer Clients resident in Australia and prevail, as regards them, over any contrary provision of these GTC.

Taxes. Prices displayed to clients in Australia are inclusive of any applicable Goods and Services Tax (GST) at 10% where the Seller is required to charge it (A New Tax System (Goods and Services Tax) Act 1999 (Cth)).

Consumer guarantees. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value; and you are entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified within a reasonable time and, if this is not done, to cancel the contract and obtain a refund for the unused portion. The commercial full-refund guarantee within fourteen (14) days where no credit has been consumed (Article 7) remains available.

Dispute resolution. In the event of an unresolved dispute, you may contact the consumer-protection regulator of your State or Territory or the ACCC (www.accc.gov.au).

Governing law and forum. See Article 13: the Australian consumer retains the protection of the mandatory provisions of the Australian Consumer Law and may bring proceedings before the courts of their State or Territory of residence.